How quickly can you attend an aluminium door repair?
For urgent issues, we offer same-day attendance where possible. Standard reactive calls are typically attended within 24-48 hours depending on location and engineer availability.
Do you carry spare parts on your vans?
Yes, our vans are stocked with floor springs, bottom pivots, top arms, transom closers, handles, locks and gaskets. We carry AXIM, Dorma, GEZE and Alpro parts, allowing many repairs to be completed on the first visit.
What if you can't fix it on the first visit?
If specialist parts are needed, we'll secure the door temporarily if required, order the parts, and return to complete the repair – usually within 5-7 working days.
What brands of floor spring do you fit?
We fit and repair all major floor spring brands including AXIM, Dorma, GEZE, Rutland and Briton. We can advise on the best replacement for your specific door.
Do you provide documentation for FM records?
Yes, all repairs include detailed documentation with photos, fault description, work completed, parts used and recommendations – suitable for FM compliance files.
What areas do you cover for reactive repairs?
We cover London, Kent, Essex and Surrey. For sites outside this area, please call to discuss – we can often accommodate.
Can you repair doors that are dragging or not closing properly?
Yes, this is one of our most common call-outs. We replace worn floor springs, adjust pivots, realign frames and fit new closers as needed.
What about concealed transom closers?
We service and replace all types of concealed transom closers. This is a common failure point on commercial aluminium doors – we adjust closing speeds, backcheck and latching action.
Do you repair handles, locks and access control?
Yes, we replace and repair handles, locks, thumb turns and panic hardware. For access control issues, we work with your existing system where possible.
How do you price reactive repairs?
We charge a call-out fee plus labour and parts. If we can fix on the first visit, you pay the repair cost. For larger jobs, we provide a fixed-price quote.
Can you provide a priority response for urgent issues?
Yes, we prioritise urgent issues affecting security or access. Call our emergency line for fastest response.
Do you work on weekends?
Yes, our reactive service operates 7 days a week. Weekend and out-of-hours calls are handled at the same rates.
