1–2hr
Attendance
24/7
Always on
No extra
Night rates
Emergency Make Safe
When glass breaks or doors are damaged, security and safety are compromised. Our 24/7 emergency service provides rapid make-safe and repair for commercial properties across London, Kent, Essex and Surrey. We respond quickly to secure your premises with temporary boarding or immediate glazing repair, then follow up with permanent solutions. From shopfront break-ins to storm damage, we've got you covered around the clock. One call, fast response, problem solved.
Click any image to view full gallery
Built around first-time fix
Every job logged, photographed and signed-off — full audit trail for FM compliance.
Issue not listed? Send a photo — we'll diagnose it within the hour.
Documentation & Compliance
All emergency works are documented with photos and reports suitable for insurance claims. Temporary boarding meets security requirements and we return promptly to complete permanent repairs. Our engineers carry DBS certification for sensitive premises.
Other repairs & maintenance you may need
Emergency Projects
Recent Emergency Make-Safe Work
What happens next
From first call to final handover — six clear steps.
24/7 call
Emergency line answered any time — key details taken in minutes.
Rapid attend
Engineer mobilised — typically on site within 1–2 hours.
Make safe
Boarding or temporary glazing fitted to restore security.
Measure & source
Replacement glass measured and ordered as a priority.
Permanent repair
Return visit to fit permanent glazing or door, usually 24–72h.
Insurance pack
Photo report and itemised costs ready for your insurer.
Request emergency make safe
Tell us what's happened and where — we'll dispatch a make-safe team straight away. Send photos for a faster response.
Emergency Make Safe FAQs
How quickly can you attend an emergency?
We aim to attend within 1-2 hours in London and surrounding areas. Actual times depend on location and current engineer availability, but we prioritise all emergencies.
Do you work overnight and at weekends?
Yes, our emergency service operates 24 hours a day, 7 days a week, 365 days a year including bank holidays. No additional call-out charges for unsocial hours.
Can you provide documentation for insurance claims?
Yes, we provide detailed reports with photos, measurements and itemised costs suitable for insurance claims. We can liaise directly with loss adjusters if helpful.
What if you can't source replacement glass immediately?
We'll secure the opening with professional boarding and order replacement glazing for installation as soon as it's available – often within 24-48 hours for standard glass.
Do you charge extra for night call-outs?
No, our emergency service has the same rates regardless of the time of day. You pay the same whether it's 2pm or 2am.
Can you repair as well as board up?
Where possible, yes. If we can source glass quickly and the frame is intact, we often complete permanent repairs on the first visit or within 24 hours.
What areas do you cover for emergencies?
We cover London, Kent, Essex and Surrey for emergency response. Attendance times may be longer for more remote locations.
Can you make a broken door secure?
Yes, we carry temporary locks, boarding materials and can secure most door types. We'll then arrange permanent door repair or replacement.
Do you work with police and security companies?
Yes, we regularly attend sites in coordination with police after break-ins. We can wait for police attendance if required.
What happens after the make-safe?
We contact you the next working day to arrange permanent repairs. Priority scheduling is given to emergency customers.
Can you provide a guard or watch service?
We focus on glazing and door make-safe. For ongoing security presence, we can recommend trusted partners.
Is there a call-out fee for emergencies?
Yes, there is a call-out fee to cover attendance and make-safe. This is agreed on the phone before we dispatch. Permanent repair costs are quoted separately.