How often should floor springs and door closers be serviced?
For high-traffic commercial entrances, we recommend 6-monthly servicing. Standard office doors typically need annual maintenance. We'll advise based on your specific footfall and usage patterns.
What does a planned maintenance visit include?
We inspect and service all door hardware including floor springs, bottom pivots, top arms, concealed transom closers, hinges and locks. This includes adjustment, lubrication, tightening fixings and checking for wear.
Which hardware brands do you service?
We service all major commercial door hardware brands including AXIM, Dorma, GEZE, Alpro, Briton and Rutland. Our vans carry common parts for these brands.
What are the signs a floor spring needs servicing?
Doors that don't close fully, slam shut, close too slowly, or appear to be dropping are classic signs. Regular servicing prevents these issues developing into expensive replacements.
Can you service concealed transom closers?
Yes, concealed transom closers are one of our most common maintenance items. We adjust closing speeds, backcheck and latching action, and replace hydraulic units when necessary.
How do you handle multi-site portfolios?
We create a master asset register across all sites, coordinate visits efficiently to reduce costs, and provide consolidated reporting. Single point of contact for the entire portfolio.
What documentation do you provide?
After each visit you receive a detailed report including work completed, hardware condition assessments, photos where relevant, and recommendations. Reports are formatted for FM compliance files.
What happens if you find something that needs repair?
Minor adjustments are made during the visit. For worn hardware needing replacement (floor springs, pivots, closers), we provide a quote and can schedule the work – maintenance customers receive priority booking.
Do maintenance customers get priority for reactive repairs?
Yes, planned maintenance customers receive priority response for any reactive repair needs, with faster attendance times than standard customers.
How is planned maintenance priced?
We offer fixed annual pricing based on the number and type of doors covered. This gives you budget certainty and includes all scheduled visits and minor adjustments.
What's the difference between servicing and repair?
Servicing is preventive – adjusting, lubricating and checking hardware before it fails. Repair is reactive – fixing or replacing hardware that has already failed. Regular servicing reduces the need for repairs.
What areas do you cover for planned maintenance?
We cover London, Kent, Essex and Surrey for scheduled maintenance services. Contact us for sites outside this area.