Planned Maintenance
    Planned · PPM cover

    Planned Maintenance

    Scheduled servicing for aluminium door hardware, floor springs, pivots and transom closers. Proactive maintenance reduces breakdowns, extends asset life and keeps commercial entrances operating smoothly.

    Annual

    Contracts

    BS 7036

    Compliant

    Multi-site

    Portfolios

    — Recent projects

    Real planned maintenance we've delivered

    Live jobs across London & the South East — photographed on-site by our engineers.

    — Project 01

    Adams Rite Push Bar Installation on Fire Door

    Cranbrook School

    Planned installation of a new Adams Rite push bar on a school fire door as part of a scheduled compliance upgrade. We removed the failed existing hardware, fitted the new Adams Rite panic bar to manufacturer specification, aligned the strike plate, and tested the door for correct latching and free egress. Works completed during a planned maintenance visit to keep the site compliant with fire safety requirements.

    — Project 02

    Out-of-Hours Office Door Service

    Exclusive Office, London

    Planned out-of-hours service visit on a prestigious London office entrance door. We carried out a full hardware overhaul covering the floor spring, top pivot and closing mechanism, adjusted backcheck and latching speeds, and rectified an alignment fault that was causing the door to drag. All works completed overnight with no disruption to building users.

    — Project 03

    Glass Commercial Door Set Servicing

    Lakeside Shopping Centre

    Planned maintenance visit on a frameless glass commercial door set at Lakeside Shopping Centre. We inspected and serviced the floor spring, top patch fittings, and patch lock, adjusted closing action and backcheck, lubricated the pivot mechanism, and replaced worn brush seals. The door set now operates smoothly under heavy retail footfall.

    — Project 04

    Entrance Door Hardware Overhaul

    Padella, London

    Planned hardware overhaul on the main entrance door at Padella's busy London restaurant. We replaced the worn closer, refitted top and bottom pivots, adjusted closing speed and latching action, and re-aligned the door within the frame. Completed before opening hours to avoid disrupting trading, restoring smooth, controlled door operation.

    — Project 05

    Commercial Door Repair Service

    XBP Europe

    Planned service repair on a heavily used commercial entrance door at XBP Europe. We carried out a full hardware inspection, replaced worn closing components, adjusted the transom closer and floor pivot, and corrected an alignment fault causing premature wear. Door restored to factory-spec operation under a planned PPM visit.

    — Project 06

    Heavy Duty Bottom Pivot Replacement

    XBP Europe

    Scheduled replacement of a failed heavy-duty bottom pivot on a high-traffic commercial entrance door at XBP Europe. We lifted the door, removed the worn pivot assembly, installed a new heavy-duty AXIM bottom pivot, levelled with precision shims, and rehung the door. Closing speed and alignment were adjusted to manufacturer specification.

    — Project 07

    Concealed Transom Closer Servicing

    Anytime Fitness, London

    Planned maintenance visit to service concealed transom closers on commercial gym entrance doors. We inspected the AXIM transom closer mechanism, adjusted closing speeds and latching action, lubricated moving parts, and checked the floor pivot condition. Regular servicing extends the life of these components and prevents the door slamming or failing to close properly.

    — Project 08

    Full Hardware Inspection & Adjustment

    Costa Coffee, London

    Comprehensive planned maintenance inspection covering floor pivots, top straps, concealed transom closers, and brush seals. All hardware was checked for wear, fixings tightened, and closing mechanisms adjusted for correct operation. This proactive servicing identified components approaching end of life, allowing scheduled replacement before failure.

    — Project 09

    Glass Door Floor Spring Replacement & Adjustment

    Commercial Office, City of London

    Planned floor spring replacement and adjustment at a prestigious City of London office building. The original floor spring had corroded and was leaking hydraulic oil, causing the frameless glass door to drop and scrape the threshold. We excavated the floor box, removed the failed unit, and installed a new AXIM TC-8800 floor spring with precision levelling shims. New stainless steel cover plates were fitted and the door rehung with adjusted top pivot brackets for perfect alignment.

    — Project 10

    Fixed Door Closer Replacement

    Pizza Express, St Paul's Cathedral

    Planned overhead door closer replacement on a fixed glass door panel at a landmark Pizza Express location opposite St Paul's Cathedral. The original closer had failed causing the door to not close properly. We installed a new Arrow Series 300 overhead door closer with slide arm bracket, ensuring smooth operation and correct closing force for the heavy glass door. Stainless steel kick plates inspected and confirmed in good condition.

    — What we deliver & typical scope

    Built around first-time fix

    Every job logged, photographed and signed-off — full audit trail for FM compliance.

    What we deliver
    Reduce emergency call-outs and unexpected repair costs
    Extend the operational lifespan of floor springs, pivots and closers
    Scheduled visits at convenient times for your operations
    All major hardware brands serviced: AXIM, Dorma, GEZE, Alpro
    Detailed reports and asset condition tracking
    Typical scope
    Floor spring servicing and adjustment
    Bottom pivot inspection and replacement
    Top arm and strap bracket maintenance
    Concealed transom closer servicing
    Door closer adjustment and lubrication

    Issue not listed? Send a photo — we'll diagnose it within the hour.

    Documentation & Compliance

    Planned maintenance supports general duty of care under the Health and Safety at Work Act. Regular servicing ensures commercial entrances remain safe and functional. We provide documentation suitable for FM compliance files and building audits.

    Our process

    What happens next

    From first call to final handover — six clear steps.

    Enquire

    Tell us about the sites and doors you need covered.

    Site survey

    We survey doors, log hardware and build an asset register.

    Schedule agreed

    6-monthly or annual visits set to suit your operations.

    Scheduled visits

    Engineers service floor springs, pivots, closers and locks.

    Service report

    Condition report and recommendations after every visit.

    Priority cover

    Contract customers get priority response on reactive call-outs.

    Planned Maintenance enquiry

    Request planned maintenance

    Tell us about the issue or works needed — we'll come back within 1 working hour. Send photos for a faster quote.

    1

    Your details

    2

    Service required

    3

    Tell us more

    A sentence or two is fine

    Same working-day reply · Emergencies prioritised 24/7

    — Frequently asked

    Planned Maintenance FAQs

    How often should floor springs and door closers be serviced?

    For high-traffic commercial entrances, we recommend 6-monthly servicing. Standard office doors typically need annual maintenance. We'll advise based on your specific footfall and usage patterns.

    What does a planned maintenance visit include?

    We inspect and service all door hardware including floor springs, bottom pivots, top arms, concealed transom closers, hinges and locks. This includes adjustment, lubrication, tightening fixings and checking for wear.

    Which hardware brands do you service?

    We service all major commercial door hardware brands including AXIM, Dorma, GEZE, Alpro, Briton and Rutland. Our vans carry common parts for these brands.

    What are the signs a floor spring needs servicing?

    Doors that don't close fully, slam shut, close too slowly, or appear to be dropping are classic signs. Regular servicing prevents these issues developing into expensive replacements.

    Can you service concealed transom closers?

    Yes, concealed transom closers are one of our most common maintenance items. We adjust closing speeds, backcheck and latching action, and replace hydraulic units when necessary.

    How do you handle multi-site portfolios?

    We create a master asset register across all sites, coordinate visits efficiently to reduce costs, and provide consolidated reporting. Single point of contact for the entire portfolio.

    What documentation do you provide?

    After each visit you receive a detailed report including work completed, hardware condition assessments, photos where relevant, and recommendations. Reports are formatted for FM compliance files.

    What happens if you find something that needs repair?

    Minor adjustments are made during the visit. For worn hardware needing replacement (floor springs, pivots, closers), we provide a quote and can schedule the work – maintenance customers receive priority booking.

    Do maintenance customers get priority for reactive repairs?

    Yes, planned maintenance customers receive priority response for any reactive repair needs, with faster attendance times than standard customers.

    How is planned maintenance priced?

    We offer fixed annual pricing based on the number and type of doors covered. This gives you budget certainty and includes all scheduled visits and minor adjustments.

    What's the difference between servicing and repair?

    Servicing is preventive – adjusting, lubricating and checking hardware before it fails. Repair is reactive – fixing or replacing hardware that has already failed. Regular servicing reduces the need for repairs.

    What areas do you cover for planned maintenance?

    We cover London, Kent, Essex and Surrey for scheduled maintenance services. Contact us for sites outside this area.